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Privacy Policy

Effective date: 22 July 2026
Website: support81pretoria.com

1. Introduction

Support 81 Pretoria respects your privacy and is committed to protecting the personal information collected through our website and online store.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the rights available to you regarding your personal information.

By accessing support81pretoria.com, creating an account, placing an order, contacting us or otherwise using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

2. Applicable law

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable consumer and electronic-commerce laws.

Where this Privacy Policy provides greater protection than the minimum required by law, we will apply the protection described in this policy.

3. Personal information we collect

Depending on how you interact with the website, we may collect the following categories of personal information:

3.1 Account and identification information

This may include:

  • Your full name;
  • Username or account details;
  • Date of birth or age confirmation, where necessary;
  • Password or encrypted account credentials; and
  • Other information you voluntarily add to your customer account.

3.2 Contact information

This may include:

  • Email address;
  • Telephone or mobile number;
  • Billing address;
  • Delivery address; and
  • Information provided when contacting our customer support team.

3.3 Order and transaction information

This may include:

  • Products viewed, added to your cart or purchased;
  • Order numbers and order history;
  • Purchase amounts;
  • Discount or promotional codes used;
  • Billing and delivery information;
  • Payment status;
  • Returns, exchanges or refund information; and
  • Communications relating to your order.

3.4 Payment information

Payments may be processed by an independent payment service provider.

We may receive limited transaction information from the payment provider, such as the payment status, transaction reference, payment method and amount paid. We do not intentionally store complete bank card numbers, card verification codes or online banking credentials on our own website systems.

The payment provider’s handling of your information is also governed by its own privacy and security policies.

3.5 Website and technical information

When you visit the website, certain information may be collected automatically, including:

  • Internet Protocol address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Referring website or page;
  • Pages visited;
  • Date and time of access;
  • Approximate geographic region;
  • Shopping-cart activity;
  • Cookie identifiers; and
  • Website performance, security and error information.

3.6 Communications and support information

When you contact us, we may retain your message and related information, including your name, email address, order number, attachments and any details you provide concerning your enquiry.

3.7 Marketing information

Where permitted by law, we may record:

  • Whether you agreed to receive marketing communications;
  • Your communication preferences;
  • Whether an email was delivered, opened or interacted with; and
  • Whether you unsubscribed from marketing.

4. How we collect personal information

We may collect personal information:

  • Directly from you when you place an order;
  • When you create or update an account;
  • When you subscribe to marketing communications;
  • When you complete a contact form;
  • When you communicate with us by email, telephone or another channel;
  • Automatically through cookies and similar website technologies;
  • From payment processors, couriers and service providers involved in fulfilling your order;
  • From publicly available sources where permitted by law; or
  • From another person acting with your authority.


Where you provide personal information relating to another person, such as a recipient’s delivery details, you confirm that you are authorised to provide that information.

5. Purposes for processing personal information

We may process your personal information for the following purposes:

  • Creating and managing customer accounts;
  • Receiving, confirming and processing orders;
  • Processing payments and confirming payment status;
  • Packaging, dispatching and delivering purchases;
  • Communicating order and delivery updates;
  • Responding to questions, complaints and support enquiries;
  • Processing returns, exchanges and refunds;
  • Detecting and preventing fraudulent, abusive or unlawful transactions;
  • Protecting the website, customers and business from security threats;
  • Maintaining financial, tax and transaction records;
  • Improving our website, products and customer experience;
  • Measuring website performance and usage;
  • Managing stock, sales and business operations;
  • Enforcing our Terms and Conditions;
  • Complying with legal and regulatory obligations;
  • Establishing, exercising or defending legal claims; and
  • Sending marketing communications where you have consented or where otherwise permitted by law.


We will not use personal information for a purpose that is materially incompatible with the purpose for which it was originally collected unless permitted by law or authorised by you.

6. Legal grounds for processing

Depending on the circumstances, we may process personal information because:

  • You have provided consent;
  • Processing is necessary to enter into or perform a contract with you;
  • Processing is required to comply with a legal obligation;
  • Processing protects your legitimate interests or those of another person;
  • Processing is necessary for our legitimate business interests and does not unjustifiably interfere with your privacy; or
  • Processing is otherwise permitted under applicable law.


You may withdraw consent where our processing relies on consent. Withdrawal will not affect processing that occurred lawfully before the consent was withdrawn.

7. Order processing and delivery

To complete an order, we may share the information reasonably necessary to fulfil it with service providers such as:

  • Payment processors;
  • Banks or financial service providers;
  • Courier and delivery companies;
  • Warehousing or fulfilment providers;
  • Website hosting providers;
  • Email and communication providers;
  • Accounting and administrative service providers; and
  • Fraud prevention or security providers.


Courier providers generally require information such as the recipient’s name, delivery address, telephone number and order reference.

These providers may only receive information reasonably necessary to perform their services and are expected to process it lawfully and securely.

8. Cookies and similar technologies

The website may use cookies and similar technologies to operate correctly, remember customer choices and understand how visitors use the website.

Cookies may be used for:

  • Keeping products in your shopping cart;
  • Maintaining login sessions;
  • Remembering website preferences;
  • Supporting checkout and payment functions;
  • Website security and fraud prevention;
  • Analysing website traffic and performance; and
  • Measuring advertising or marketing effectiveness where applicable.


Some cookies are necessary for the website and online store to function. Other cookies, such as analytics or advertising cookies, may require your consent.

You can control cookies through your browser settings and, where available, the website’s cookie-consent controls. Blocking necessary cookies may prevent certain website functions, including account login, shopping-cart or checkout features, from working correctly.

9. Marketing communications

We may send promotional emails or messages where:

  • You have given consent;
  • You are an existing customer and the communication concerns similar products, where permitted by law; or
  • Another lawful basis allows us to contact you.


Marketing communications may include information about new products, stock releases, promotions, discounts and store announcements.

You can unsubscribe by:


Unsubscribing from marketing will not stop essential service communications relating to orders, payments, deliveries, returns, account security or customer support.

10. Disclosure of personal information

We may disclose personal information:

  • To service providers performing services on our behalf;
  • To payment and financial service providers;
  • To couriers and delivery partners;
  • To professional advisers such as accountants, auditors, insurers or attorneys;
  • Where required by law, court order, legal process or regulatory authority;
  • To investigate suspected fraud, unlawful conduct or security incidents;
  • To protect our rights, property, customers or website;
  • In connection with a merger, sale, transfer, restructuring or acquisition of the business; or
  • Where you have authorised the disclosure.


We do not sell customers’ personal information as a standalone commercial product.

11. International processing and transfers

Some website, hosting, cloud, payment, analytics, communication or support providers may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that the information receives an appropriate level of protection.

This may include using providers located in jurisdictions with adequate data-protection laws or requiring contractual safeguards from the relevant provider.

12. Information security

We take reasonable technical and organisational measures to protect personal information against:

  • Loss;
  • Damage;
  • Unauthorised access;
  • Unlawful processing;
  • Accidental disclosure;
  • Alteration;
  • Destruction; and
  • Misuse.


Measures may include access controls, secure hosting, encryption where appropriate, password protection, security monitoring, software updates, backups and limits on employee or service-provider access.

No internet transmission, website or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account password confidential and should notify us promptly if they suspect unauthorised access to their account.

13. Security compromises

Where we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the matter and take appropriate action.

Where required by POPIA, we will notify the Information Regulator and affected individuals as soon as reasonably possible, subject to any lawful delay required by law enforcement or the Regulator.

14. Retention of personal information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected;
  • Complete orders and provide customer support;
  • Maintain legally required tax, accounting and transaction records;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements; and
  • Comply with legal or regulatory obligations.


Different categories of information may be retained for different periods.

When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymise or de-identify it, unless continued retention is permitted or required by law.

15. Accuracy of information

We take reasonable steps to ensure that the personal information we process is complete, accurate, not misleading and updated where necessary.

You are responsible for providing accurate information and updating your account or notifying us when your contact, billing or delivery information changes.

We are not responsible for delivery problems or other losses caused by incorrect information provided during checkout.

16. Your rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction or updating of inaccurate information;
  • Request deletion or destruction of information where legally permitted;
  • Object to certain processing of your information;
  • Withdraw consent where processing is based on consent;
  • Object to direct marketing;
  • Request information about third parties that have received your information;
  • Submit a complaint concerning our processing activities; and
  • Lodge a complaint with the Information Regulator.


Certain rights may be limited where we are legally required or permitted to retain or process the information.

We may need to verify your identity before responding to a request. This protects personal information from being disclosed to an unauthorised person.

17. Children’s personal information

The website is not intended to collect personal information from children without the consent of a parent, guardian or other competent person as contemplated by applicable law.

Persons under 18 should use the website and make purchases only with the involvement and permission of a parent or legal guardian.

Where we learn that children’s personal information has been collected without appropriate authorisation, we will take reasonable steps to delete it unless retention is required or permitted by law.

18. Third-party websites

The website may contain links to third-party websites, payment services, social-media pages or other external services.

We do not control the privacy, security or content practices of those third parties. Visiting an external website is subject to that provider’s own terms and privacy policy.

A link from our website does not mean that we accept responsibility for the third party’s processing of personal information.

19. Social-media interaction

Where you interact with Support 81 Pretoria through a social-media platform, the platform may collect and process information in accordance with its own terms and privacy policies.

Information you publish publicly on a social-media platform may be visible to other users. You should avoid publishing order details, payment information, identification numbers or other sensitive information in public comments.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business or website;
  • Changes to the services we use;
  • New legal or regulatory requirements;
  • Security improvements; or
  • Changes to our information-processing practices.


The updated policy will be published on this page with a revised effective date. Material changes may also be communicated through the website or by email where appropriate.

Continued use of the website after an updated policy takes effect will be subject to the revised policy.

21. Contacting us

Questions, requests or complaints concerning this Privacy Policy or the processing of personal information may be sent to:

Support 81 Pretoria
Email: sales@support81pretoria.com

Please include sufficient information for us to identify you and understand the nature of your request.

22. Complaints to the Information Regulator

You may lodge a complaint with South Africa’s Information Regulator if you believe that your personal information has been processed unlawfully or that your privacy rights have not been properly addressed.

Before lodging a complaint, you are encouraged to contact us at sales@support81pretoria.com so that we have an opportunity to investigate and respond.

The Information Regulator’s current contact details and complaint procedures are available through its official website.