Login

Register

Cookie Policy

Effective date: 22 July 2026
Website: support81pretoria.com

1. Introduction

This Cookies Policy explains how Support 81 Pretoria uses cookies and similar technologies when you visit or shop through support81pretoria.com.

This policy should be read together with our Privacy Policy, which explains how we collect, use, store and protect personal information.

 sales@support81pretoria.com

2. What are cookies?

Cookies are small data files that a website stores on your computer, mobile phone, tablet or other internet-enabled device when you visit the website.

Cookies allow a website to recognise a browser or device, remember certain information and provide functions such as:

  • Keeping products in a shopping cart;
  • Maintaining a secure login session;
  • Remembering website preferences;
  • Supporting checkout and payment processes;
  • Measuring website traffic and performance;
  • Detecting suspicious or fraudulent activity; and
  • Providing relevant marketing where permitted.


Cookies do not usually contain complete payment-card details or online banking credentials.

3. Similar technologies

In addition to cookies, the website may use similar technologies such as:

  • Tracking pixels;
  • Web beacons;
  • Tags;
  • Local browser storage;
  • Session storage;
  • Device identifiers;
  • Embedded scripts; and
  • Software development kits.


References to “cookies” in this policy include these similar technologies where applicable.

4. Types of cookies we use

The cookies used on the website may fall into the following categories.

4.1 Strictly necessary cookies

Strictly necessary cookies are required for the website and online store to operate properly.

They may be used to:

  • Maintain the shopping cart;
  • Remember products added to the cart;
  • Allow customers to log in securely;
  • Process checkout steps;
  • Connect an order to a payment transaction;
  • Prevent fraudulent or abusive activity;
  • Maintain website and account security;
  • Remember cookie-consent choices; and
  • Balance website traffic or maintain technical stability.


These cookies cannot generally be disabled through our consent controls because the website may not function correctly without them.

You may block them through your browser, but doing so could prevent important functions such as the shopping cart, account login or checkout from working.

4.2 Preference and functionality cookies

Preference cookies help the website remember choices you make.

They may remember:

  • Login preferences;
  • Recently viewed products;
  • Display preferences;
  • Selected region or language;
  • Form information;
  • Product filters; and
  • Other website settings.


Disabling these cookies may reduce personalisation or require you to enter the same information again during later visits.

4.3 Analytics and performance cookies

Analytics cookies help us understand how visitors use the website.

They may collect information such as:

  • Pages visited;
  • Time spent on a page;
  • Links or buttons selected;
  • Products viewed;
  • Browser and device type;
  • Referring website;
  • Approximate location;
  • Website errors; and
  • General shopping and navigation patterns.


We use this information to evaluate website performance, identify technical problems, improve navigation and understand which pages or products are most useful to visitors.

Where required, analytics cookies will only be activated after you have given consent.

4.4 Marketing and advertising cookies

Marketing cookies may be used to measure advertising performance or provide advertising that is more relevant to a visitor’s interests.

They may be used to:

  • Measure visits resulting from an advertisement;
  • Limit how often an advertisement is displayed;
  • Create general interest or audience categories;
  • Measure campaign performance;
  • Track interactions with promotional content; and
  • Support advertising on third-party platforms.


These cookies may be placed by us or by approved advertising and social-media providers.

Marketing cookies will only be used where permitted by applicable law and, where necessary, after consent has been obtained.

4.5 Social-media cookies

The website may include links, buttons, feeds or other features provided by social-media platforms.

These services may place cookies or collect information when you:

  • Visit a page containing an embedded social-media feature;
  • Select a social-media icon;
  • Share website content;
  • View embedded media; or
  • Are logged in to the relevant social-media service.


The social-media provider’s handling of information is governed by its own privacy and cookies policies.

5. Session and persistent cookies

We may use both session cookies and persistent cookies.

Session cookies

Session cookies are temporary and generally expire when you close your browser. They may be used for shopping-cart, checkout, login and security functions.

Persistent cookies

Persistent cookies remain on your device for a specified period or until you delete them. They may be used to remember preferences, consent choices, account settings or website usage between visits.

The duration of each cookie depends on its purpose and the settings of the provider responsible for it.

6. First-party and third-party cookies

First-party cookies

First-party cookies are placed directly by support81pretoria.com. They are commonly used for core store functions, security, account access, shopping carts and customer preferences.

Third-party cookies

Third-party cookies are placed by external service providers integrated into the website.

These providers may include:

  • Payment gateways;
  • Website analytics services;
  • Advertising platforms;
  • Social-media platforms;
  • Embedded video or media providers;
  • Customer-support services;
  • Fraud-prevention providers;
  • Content-delivery networks; and
  • Website performance or security services.


Third-party providers process information according to their own terms and privacy policies. We do not directly control the lifespan or operation of every third-party cookie.

7. Payment and checkout services

When you place an order, the website may connect to an independent payment service provider.

The payment provider may use cookies or similar technologies to:

  • Secure the payment session;
  • Authenticate the transaction;
  • Prevent fraud;
  • Remember payment preferences;
  • Verify the customer’s device; and
  • Complete the payment process.


Payment-related cookies may be strictly necessary for completing a transaction.

Support 81 Pretoria does not intentionally use cookies to store complete payment-card numbers, card security codes or online banking passwords.

8. Information collected through cookies

Depending on the cookie and service involved, information collected may include:

  • Internet Protocol address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Screen or display information;
  • Date and time of access;
  • Pages visited;
  • Products viewed;
  • Products added to a shopping cart;
  • Referring page or website;
  • General geographic region;
  • Cookie or device identifiers;
  • Login or session status;
  • Website preferences;
  • Advertising interactions; and
  • Website performance or error information.


Some cookie information may constitute personal information when it identifies you directly or can reasonably be associated with you.

9. Why we use cookies

We may use cookies to:

  • Operate and secure the website;
  • Maintain shopping-cart contents;
  • Process orders and payments;
  • Authenticate customers;
  • Prevent fraud and unauthorised access;
  • Remember customer choices;
  • Improve website speed and stability;
  • Diagnose technical problems;
  • Analyse visitor activity;
  • Improve products, content and navigation;
  • Measure promotional campaigns;
  • Support social-media functions; and
  • Comply with legal and security obligations.


We will not use cookie information for a purpose that is materially incompatible with the purpose for which it was collected unless permitted by law or authorised by you.

10. Cookie consent

When you first visit the website, you may be presented with a cookie banner or preference tool.

Depending on the options available, you may be able to:

  • Accept all cookies;
  • Reject optional cookies;
  • Accept selected categories;
  • Review cookie information; or
  • Change your preferences.


Strictly necessary cookies may operate without optional consent because they are required to provide the website or service requested by you.

Analytics, advertising and other optional cookies will be managed according to your consent choices where consent is required.

By selecting “Accept all” or a similar option, you consent to the optional cookie categories described by the consent tool.

11. Withdrawing or changing consent

You may change or withdraw your cookie consent at any time through the website’s cookie-preference control, where available.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Some existing cookies may remain on your device until they expire or are manually deleted through your browser settings.

12. Managing cookies through your browser

Most browsers allow you to:

  • View stored cookies;
  • Delete selected cookies;
  • Delete all cookies;
  • Block cookies from specific websites;
  • Block third-party cookies;
  • Block all cookies; or
  • Receive a warning before a cookie is stored.


The exact process depends on your browser and device. Refer to the browser’s privacy or security settings for instructions.

Blocking or deleting cookies may:

  • Remove saved preferences;
  • Sign you out of your account;
  • Empty or affect your shopping cart;
  • Prevent checkout from operating correctly;
  • Require you to provide information again; or
  • Reduce the functionality of the website.

13. Do Not Track settings

Some browsers offer a “Do Not Track” signal or similar privacy preference.

There is no single universally accepted technical standard for responding to every such signal. We may therefore rely on our cookie-consent system and the controls described in this policy.

You can manage optional cookies using the website’s consent controls and your browser settings.

14. Data sharing

Information collected through cookies may be shared with service providers that support the operation of the website.

These may include:

  • Website hosting providers;
  • Payment processors;
  • Analytics providers;
  • Security and fraud-prevention providers;
  • Advertising providers;
  • Social-media platforms;
  • Technical support providers; and
  • Other contractors assisting with the online store.


Providers should receive only the information reasonably necessary to perform their services and are expected to protect that information appropriately.

We may also disclose cookie-related information where required by law, court order, regulatory authority or a lawful investigation.

15. International processing

Some third-party cookie and technology providers may process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable data-protection requirements and that appropriate safeguards are in place.

Third-party services may also process information according to the privacy laws of the countries in which they operate.

16. Data retention

Cookie information is retained for different periods depending on:

  • The type of cookie;
  • Its purpose;
  • Whether it is a session or persistent cookie;
  • The provider responsible for it; and
  • Applicable legal or operational requirements.


Session cookies normally expire when the browser session ends. Persistent cookies may remain for days, months or longer, subject to the lifespan assigned to the cookie.

We will not retain personal information collected through cookies for longer than reasonably necessary for the relevant purpose, unless longer retention is required or permitted by law.

17. Data security

We take reasonable technical and organisational measures to protect information collected through the website against:

  • Unauthorised access;
  • Loss;
  • Damage;
  • Misuse;
  • Unlawful disclosure;
  • Alteration; and
  • Destruction.


No website, internet connection or electronic storage system can be guaranteed to be completely secure.

18. Your privacy rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Object to certain processing;
  • Withdraw consent;
  • Request deletion where legally permitted;
  • Object to direct marketing; and
  • Submit a complaint concerning the processing of your information.

Requests may be sent to sales@support81pretoria.com.

We may request reasonable proof of identity before responding to protect personal information from unauthorised disclosure.

19. Cookie inventory

The exact cookies used by the website may change as website features, plugins, payment services and third-party integrations are updated.

A current cookie inventory may be displayed through the website’s cookie-consent tool.

The inventory should, where reasonably possible, identify:

  • The cookie name;
  • The provider;
  • The cookie category;
  • Its purpose; and
  • Its expected duration.


Website administrators should review the cookie inventory periodically and update the consent tool when new plugins or services are introduced.

20. Changes to this Cookies Policy

We may update this Cookies Policy from time to time to reflect:

  • Changes to the website;
  • New or removed plugins;
  • Changes to payment or analytics providers;
  • Changes to advertising services;
  • Security improvements;
  • Changes in law; or
  • Changes to our information-processing practices.


The revised policy will be published on this page with an updated effective date.

21. Contact us

Questions about this Cookies Policy or our use of cookies may be directed to:

Support 81 Pretoria
Email: sales@support81pretoria.com

Please include enough information for us to understand and respond to your enquiry.

22. Complaints

You may contact South Africa’s Information Regulator if you believe that personal information collected through cookies has been processed unlawfully or that your privacy rights have not been addressed appropriately.

Before lodging a complaint, you are encouraged to contact us at sales@support81pretoria.com so that we can investigate and attempt to resolve the matter.